NOC Engineer

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Make your mark in global network operations.

Ensure seamless connectivity and support worldwide telecom performance with precision and skill. This role offers an international opportunity to solve real‑world network challenges, strengthen your technical expertise, and contribute to the reliability of systems used across borders‑all without relocating. Step into a future‑focused environment where your skills power global uptime and lasting impact.

Job Description

As a NOC Engineer , you will monitor network performance, troubleshoot issues, manage incident resolutions, and support infrastructure reliability. You will analyze alerts, apply updates, document incidents, and work closely with cross‑functional teams to maintain smooth network operations and continuous service availability.

Job Overview

Employment type: Indefinite term contract, Full‑time

Shift: Day shift, 02:00 PM – 11:00 PM (Colombian Time), Wednesdays to Sundays

Work setup: Work From Home

5 days work week

Work‑from‑home arrangement

20 vacation days in total

Fully customized Emapta laptop and peripherals

Direct exposure to our clients

Diverse and supportive work environment

Prime office locations in Bogotá and Medellín

Unlimited upskilling through Emapta Academy courses

The Qualifications We Seek

1 to 3 years of experience

Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent experience)

Strong understanding of TCP/IP, DNS, DHCP, VPN, firewalls

Experience using NOC monitoring tools (SolarWinds, Nagios, Zabbix, etc.)

Familiarity with ITIL processes and incident management

Excellent troubleshooting and analytical skills

Ability to work in a 24/7 environment with rotating shifts

Preferred Qualifications

Certifications such as CCNA, CompTIA Network+, or equivalent

Experience with cloud platforms or virtualization technologies

Knowledge of scripting languages for automation (Python, PowerShell, etc.)

Your Daily Tasks

Network Monitoring

Monitor network performance, servers, and critical systems

Respond promptly to alerts to minimize downtime

Diagnose and resolve network issues

Escalate incidents and document root‑cause analyses

Maintenance & Support

Perform routine health checks

Apply patches, updates, and configuration changes

Communication & Coordination

Work with network engineers, system administrators, and vendors

Reporting & Documentation

Maintain accurate event logs and performance metrics

Prepare daily, weekly, and monthly health reports

Recommend improvements for tools and processes

Stay updated with industry best practices and emerging technologies

About the Client

Empowering Connectivity Through Intelligent Network Solutions – a fast‑growing telecommunications innovator dedicated to delivering reliable, high‑performance internet and network services across communities and enterprises. They combine modern infrastructure, advanced technology, and customer‑focused engineering to ensure seamless, scalable connectivity.

Seniority level

Mid‑Senior level

Employment type

Full‑time

Job function

Information Technology

Outsourcing and Offshoring Consulting

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