Operations Supervisor – Digital Operations & E-commerce

Operations Supervisor – Digital Operations & E-commerce

Job Description

We are looking for an Operations Supervisor to support Digital Operations, E-commerce, and Marketplace activities for a regional operation.

This is not a people-management position

The role focuses on operational ownership, project coordination, stakeholder management, KPI monitoring, and continuous improvement initiatives across digital channels.

The ideal candidate will have experience in e-commerce, marketplaces, or digital operations, with the ability to work cross-functionally and coordinate different teams and partners to improve operational performance and customer experience.

Key Responsibilities

Monitor and analyze operational KPIs across e-commerce and marketplace channels.

Identify operational risks, issues, and opportunities for improvement.

Coordinate cross-functional projects with Commercial, Customer Service, IT, Analytics, Supply Chain, Transportation, and other teams.

Manage and follow up on operational initiatives with internal and external stakeholders.

Coordinate day-to-day marketplace operations and ensure timely resolution of operational issues.

Work with marketplace partners and third-party vendors across the region.

Support the onboarding and integration of new marketplace partners and digital initiatives.

Review reports and dashboards to support operational decision-making and performance tracking.

Identify opportunities for process optimization, automation, and digital transformation.

Use data-driven insights to recommend improvements and support business decisions.

Proactively identify opportunities to improve customer experience, order fulfillment, delivery performance, and operational efficiency.

Required Experience

Experience coordinating projects and cross-functional initiatives.

3–5 years of professional experience, ideally in Digital Operations, E-commerce, Marketplace Operations, or related areas.

Previous experience working with e-commerce or digital business models is highly important.

Experience managing internal and external stakeholders.

Experience monitoring KPIs and analyzing operational data.

Strong communication and problem-solving skills.

Nice to Have

Experience with marketplace platforms such as Mercado Libre, VTEX, Amazon, or similar.

Experience in Retail, Fashion, Consumer Goods, E-commerce, or Digital businesses.

Experience with SAP or similar business systems.

Exposure to automation, AI, or process optimization initiatives.

Experience working with regional or LATAM operations.

Important

This is NOT a people-management role.

We are looking for someone who can lead projects, coordinate operations, influence stakeholders, and drive initiatives, without having direct reports.

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