Technical Support Engineer (Remote - Latam)

Technical Support Engineer (Remote – Latam)

We are looking for a Technical Support Engineer in Latin America . As a Technical Support Engineer, you will act as a key liaison between developers and the platform, helping solve complex technical challenges and enhancing the overall user experience. You will work closely with engineering teams to troubleshoot SDKs, APIs, and other software components while providing timely, high-quality support to customers. This role is ideal for individuals with a strong programming background, a passion for developer tools, and the ability to thrive in a fast‑paced, collaborative environment. You will also contribute to internal knowledge bases, participate in process improvements, and help shape the future of the platform. This fully remote role offers exposure to global clients and cutting‑edge technologies, with opportunities for professional growth and learning.

Accountabilities

Manage and respond to inbound technical support requests, providing guidance on setup, troubleshooting, and best practices

Triage, reproduce, and report product bugs, escalating issues to engineering when needed

Collaborate with developers to investigate customer‑reported issues and provide effective resolutions

Become a product expert across the platform and SDKs

Maintain and contribute to internal documentation, technical guides, and demo materials

Curate customer feedback through community channels and open‑source repositories

Support team‑wide initiatives, including process improvements and knowledge‑sharing efforts

Requirements

5+ years of experience in technical support, developer relations, or a customer‑facing engineering role

Strong programming skills in Python and/or JavaScript; experience with Ruby, PHP, or similar languages is a plus

Solid understanding of modern software development workflows, including CI/CD, APIs, and microservices

Experience with performance monitoring, observability, or error‑tracking platforms

Excellent problem‑solving, analytical, and communication skills (written and verbal)

Self‑driven, highly organized, and capable of managing multiple tasks in a fast‑paced environment

Passion for developer tools, open‑source projects, and improving user experiences through technology

Benefits

Competitive compensation aligned with top industry standards

Fully remote work environment with global team collaboration

Paid annual leave (15 days) and flexible work arrangements

Opportunities for continuous learning and professional growth

Exposure to leading international clients and innovative technologies

Supportive and inclusive culture valuing collaboration, growth, and diverse perspectives

Additional Info

Seniority level: Mid‑Senior level

Employment type: Full‑time

Job function: Information Technology

Industries: Non‑profit Organizations and Primary and Secondary Education

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