Sitecore Support Engineer

Requirements Strong background in C# and .NET Framework 3.5 and above, .NET Core

Experience with containerized environments, Docker, Kubernetes

Strong knowledge of AWS microservices architectures

Experience with cloud integration and data services, AppSync, DocumentDB

Experience supporting Sitecore platforms , including Sitecore XM Cloud

Experience supporting frontend deployments on Vercel

Working knowledge of AngularJS for frontend issue analysis and collaboration

Experience performing end‑to‑end troubleshooting across frontend, backend, and infrastructure

Experience monitoring distributed systems and analyzing application performance

Ability to validate deployments and ensure post‑release stability

Experience working in 24x7 production support environments

Strong analytical, problem‑solving, and communication skills

Responsibilities Provide 24x7 production support for business‑critical applications

Resolve incidents and perform root cause analysis across frontend, backend, and infrastructure

Fulfill service requests and provide application configuration support

Monitor application health and performance in distributed, cloud‑native systems

Validate deployments and perform post‑release stability checks

Execute proactive health checks to prevent outages and performance degradation

Troubleshoot APIs, microservices, and cloud integrations

Support Sitecore XM Cloud applications and related services

Support frontend hosting and deployment issues on Vercel

Analyze logs, metrics, and system behavior to identify issues

Collaborate with development, platform, and infrastructure teams during incidents

Maintain operational documentation, runbooks, and knowledge articles

Propose and implement improvements and minor application enhancements

Contribute to continuous improvement of support processes and service reliability

Required Languages English Advanced (B2)

USA CTO Schedule

7x24 Availability

Location Bogotá and surroundings (Hybrid), Rest of Colombia (Remote)

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