Intake Specialist

Personal Injury Intake Specialist

We are currently seeking an experienced Personal Injury Intake Specialist to serve as the first point of contact for potential clients at a fast‑growing U.S.-based law firm. In this role, you will handle incoming calls, conduct pre‑screenings, schedule consultations, and update case information in our CRM systems—all while delivering a compassionate and professional client experience.

Fully Remote Position

This fully remote position is available for candidates based in Latin America who have prior intake experience in U.S. Personal Injury law .

Your Mission

To provide a warm, responsive, and highly professional intake experience that reflects our firm’s commitment to excellence, trust, and client care.

Key Responsibilities

Answer inbound calls, texts, and online inquiries from prospective clients

Conduct detailed pre‑screening interviews using approved scripts and forms

Accurately enter and update client data in CRMs such as Clio Grow, Lawmatics , or similar systems

Schedule consultations and follow‑up appointments

Translate during client interactions as needed (English ↔ Spanish)

Ensure all leads are properly tracked, documented, and routed to the correct department

Maintain strict confidentiality and compliance with firm procedures

Ideal Candidate

Based in Latin America

Fluent in English and Spanish (spoken and written)

1–2+ years of intake experience with a U.S. Personal Injury law firm

Professional, empathetic, and confident communicator

Highly organized with strong attention to detail

Tech‑savvy and comfortable using legal CRMs and scheduling tools

Reliable, fast learner, and proactive

100% Remote

Full‑Time or Part‑Time Available

Must be available during U.S. business hours

Same‑day responsiveness required

Competitive compensation with long‑term growth opportunities

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