Associate Director Client Services

We’re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize the greatest contributions to the company can come from anywhere in the organization, and we know that the next one could be yours!

What’s unique about this job (What you’ll do)

The Associate Director, Client Services provides strategic leadership across the Client Services function, setting vision, priorities, and operational standards while ensuring seamless collaboration between clients, Account Management, Project Management, and Creative teams.

This role is a senior leader responsible for “steering the ship” across the creative ecosystem, providing clear direction, facilitating decision-making, and ensuring teams remain aligned with business objectives, client expectations, timelines, quality standards, and KPIs.

The Associate Director will lead and develop Account Managers/Account Directors and Project Managers, while working closely with Designers, Copywriters, and other creative disciplines to ensure the successful planning and execution of integrated campaigns and projects.

Responsibilities

Provide strategic leadership and oversight to Client Services, Account Management, and Project Management teams.

Lead and develop managers and senior professionals, fostering accountability, collaboration, and high performance.

Serve as a senior point of escalation for complex client, project, and team situations.

Establish clear priorities, direction, and expectations across multidisciplinary teams.

Ensure seamless collaboration between Account Management, Project Management, Creative, Design, Copywriting, and other key functions.

Oversee the planning, execution, and delivery of creative campaigns and marketing initiatives, ensuring quality, timing, scope, and alignment with client and business objectives.

Partner strategically with clients and internal stakeholders to understand needs, manage expectations, and build strong long-term relationships.

Facilitate communication, negotiation, and conflict resolution between clients and internal teams.

Monitor KPIs, project performance, timelines, quality, and overall delivery to ensure successful outcomes.

Identify risks, remove roadblocks, and drive timely decision-making across multiple projects and priorities.

Ensure effective creative workflows and processes from brief through execution and delivery.

Promote continuous improvement in agency processes, ways of working, and project management.

Leverage project management tools, particularly JIRA, to support visibility, planning, prioritization, and execution.

Identify opportunities to strengthen client relationships and contribute to account growth and business results.

Bring your passion and expertise (Who you are)

The candidate’s most recent professional experience MUST be within an advertising agency. Previous experience in advertising agencies, while valuable, will not meet this requirement.

Degree in Marketing, Business Administration, Communications, Advertising, or a related field.

Minimum 10 years of professional experience, with significant experience in advertising, creative, marketing, or communications agencies.

Proven experience in senior leadership positions within an agency environment.

Demonstrated experience leading multidisciplinary teams and, ideally, leading managers or other senior leaders.

Strong background in Client Services, Account Management, Project Management, or a comparable agency leadership function.

Experience working closely with Creative teams, including Designers, Copywriters, and other creative disciplines.

Strong understanding of the advertising agency business model, creative workflows, client management, and campaign execution.

Proven ability to manage complex client relationships and act as a strategic partner to senior stakeholders.

Strong communication, negotiation, influencing, conflict resolution, and decision-making skills.

Demonstrated ability to establish priorities, provide clear direction, and align multiple teams toward common objectives.

Experience managing multiple projects, campaigns, and competing priorities simultaneously, often under tight deadlines.

Strong analytical and business orientation, with experience monitoring KPIs, project performance, results, and quality.

Ability to identify risks, resolve roadblocks, and ensure successful execution across the creative ecosystem.

Experience with project management tools, particularly JIRA , or similar platforms.

Strong presentation and stakeholder management skills.

Team player with the ability to collaborate effectively across diverse departments and functions.

Proficient in English and/or Spanish, both verbal and written.

Our Commitment

We not only embrace and celebrate the diversity of our membership base and communities but also strive to achieve the same in our employees. At PriceSmart, we are committed to equal employment opportunity, regardless of race, color, religion, national origin, gender, sexual orientation, age, disability, veteran status, or any other class protected by applicable law. We are proud to be an equal opportunity employer.

Get to know us

PriceSmart was founded with a purpose: to inspire and impact the lives and businesses of our Members, our employees, and our communities through the ethical delivery of the best quality goods and services at the lowest possible prices.

Throughout the years, we have constantly asked ourselves how we can do more and have a greater impact. We want to prove that we are a company that can grow, be profitable, and do good in the world, and we have learned that it takes a great organizational culture to achieve that goal.

At PriceSmart, you can look forward to company events, anniversaries celebrating our employees with more than 20, or 30 years of tenure, volunteering and learning opportunities, and just a great company filled with curious, kind folks. Dreaming up and sharing ideas aren’t responsibilities reserved for certain teams or leaders; the challenge of building our own culture is on all of our shoulders. That sense of community and belonging keeps us excited to walk through the door every day, wherever that door may be, in any of our 13 countries.

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