Technology Specialist

Job Title: Technology Enablement Specialist - CRM Developer/Administrator

Department: Enterprise Technology and Enablement

Reports To: Vice president of Technology and Enablement

Location: Remote

Job Summary In this exciting remote role, you’ll develop and support our CRM platform by designing, building and maintaining workflows and custom reports/views in the Smartsheet tool. Our client-facing service organization uses a customized Smartsheet build to support and interact with our clients and gain operational efficiencies. We are seeking the right candidate to work with our service and internal teams to evolve the application to fit our dynamic service model and product portfolio. If you have experience building/designing/maintaining complex custom builds in Excel or similar tools, this will be an excellent career step and opportunity to broaden your skills in the widely-used Smartsheet platform!

Job Duties In partnership with our Process Manager, design, create, test, and support our systems used in client-facing operations activity and business objectives

Collaborate with Business Analysts, Project Managers and Business Unit colleagues to architect, build and deploy effective solutions

Maintain systems in accordance with end user requirements and needs

Learn new technologies in the company’s CRM technology stack

Identify process and system improvement opportunities

Maintain knowledge of relevant technologies, industry trends, developments, and best practices

Required Skills Advanced experience and skill in designing, developing and maintaining custom solutions in the Smartsheet or similar (Excel etc.) application

Ability to innovate creative solutions when presented with business problems and process opportunities

Systems and design thinking proficiency

Excellent written and verbal communication skills

Proven ability to work to deadlines and manage expectations

Ability to accept feedback and apply it to future iterations and design functionality

Self-driven life‑long learner focused on advancing personal skills and abilities

Strong Microsoft office app skills

Ability to work successfully independently and in a team setting

Preferred experience in skill designing and building solutions in Hubspo

Preferred experience in designing and developing integrations between systems

Education and Experience Bachelor's degree or equivalent certifications in a relevant fiel

Smartsheet or advanced Excel certification preferred

Physical Requirements Prolonged periods of sitting at a desk and working on a computer

Must be able to move up to 15 pounds at times

Must be able to participate in video conferences/meetings

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