Start Your Search Here

Job Search

Roca Alliances

Medellín / Global

Technical Support Specialist – Software & Zendesk SME

Job Description

Roca Alliances in Medellín, Colombia seeks a proactive Customer Support Specialist to deliver technical and analytical support for software users. You will handle calls, tickets, and emails, escalating to Level 2 when needed while maintaining detailed case records.

The role emphasizes knowledge base development, SME engagement, and after-hours on-call support with a customer-first focus. Fluency in English and Spanish is beneficial.

#J-18808-Ljbffr

Aplicar Now

Similar Opportunities

View all jobs