Technical Support Engineer

We are Gilat. Anywhere on the planet and in space, we bring Boundless Communications.

At Gilat Satellite Networks, (NASDAQ: GILT, TASE: GILT) we’re not just shaping the future of satellite communications—we’re transforming how the world connects. From bridging the digital divide to powering in-flight connectivity and delivering combat-proven advanced SATCOM solutions, we're driving deep-tech satellite innovation. We believe in the right of all people to be connected and are united in our resolution to provide communication solutions to all reaches of the world.

Who we are looking for: We are Gilat. Anywhere on the planet and in space, we bring Boundless Communications.

At Gilat Satellite Networks, (NASDAQ: GILT, TASE: GILT) we’re not just shaping the future of satellite communications—we’re transforming how the world connects. From bridging the digital divide to powering in-flight connectivity and delivering combat-proven advanced SATCOM solutions, we're driving deep-tech satellite innovation. We believe in the right of all people to be connected and are united in our resolution to provide communication solutions to all reaches of the world.

As a Technical Support Enginee r, you will become part of Gilat Satellite Networks, Tier2 Support in the Americas region, Providing Services and Support for Gilat products and solutions.

What you will do: Provide technical Support to Gilat Customers for Gilat and third-party products (IP Networking, Cellular, RF and Satellite communication)

Perform software upgrades, onsite Installation, Site surveys and troubleshooting on problems.

Lead worldwide Demos related to Gilat’s products and solutions (mainly in Americas region)

Perform Customer visits, Provide Analysis reports, technical documents, and frontal training.

POC for dedicated customers (Weekly conference calls)

Resolve Customer Service Request within SLA

Work with ERP Systems (SAP, CRM, SharePoint)

Requirements: B.E / B. Tech - Electronics / Communication Engineering

At least 2 years of experience, working as customer service engineer in customer environment – Must

Experience with remote connection (Team viewer, VPN, VLC) – Must

Advanced English level - Must

Working knowledge in TCP/IP networking (protocols, Sniffer captures and Analysis) – Must

Ability to work during weekends and holidays whether necessary – Must

Ability to go out station/abroad – Must

Be familiar with VSATs and Satellite communications – Advantage

Be familiar with RF equipment and testing tools (Cables types, Connectors, Spectrum Analyzer, Power meter, etc) – Advantage

Be familiar with Earth station antennas (RFT, UPLC, ACU) – Advantage

Be familiar with Cisco switches and routers (Commands, configuration, routing protocols) – Must

Be familiar with virtualized environments – Advantage

DevOps and scripting languages – Advantage

#GLT

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