HR Process Optimization Specialist

We are looking for a Process Optimization Consultant at Dreamport

Dreamport is an online platform that allows anyone - despite their location or experience - to learn and earn as an Independent Travel Manager on a freelance basis. Dreamport is a part of Trevolution, the Dyninno Group travel division.

As the HR Process Optimization Specialist you will be responsible for optimizing the freelancer journey, improving retention, and ensuring a seamless onboarding and training experience. This role involves developing alternative career paths, refining HR processes, and implementing change initiatives that align with business goals.

Responsibilities:

Optimize the agent journey to improve retention, eNPS, and LTV.

Develop alternative career paths and onboarding processes for freelancers.

Analyze retention trends and execute action plans.

Enhance training and nesting processes with the Training department.

Improve HR processes to reduce time-to-hire, cost of acquisition, and time-to-sell.

Propose solutions for team formation to maximize GP and tenure.

Document change management activities and provide regular progress reports.

Collect feedback from business leaders and freelancers for process improvements.

Oversee implementation of HR changes, ensuring adherence to budgets and timelines.

Monitor and evaluate HR initiatives, making adjustments as needed.

Requirements:

Experience in HR, Change Management, or Workforce Optimization.

Strong background in HR process improvement, retention strategies, and freelancer engagement.

Experience in training, onboarding, and С&B policy development.

Strong project management skills with a data-driven HR approach.

With us you will:

Be a part of a top-tier team, work on projects that reach millions worldwide, and create complex in-house products and solutions.

Learn and exchange ideas in lectures and workshops led by colleagues and team leads.

Why Join Us?

We thrive in a dynamic global culture where collaboration and a competitive, sales-focused mindset are key, always empowering our team to seize learning and growth opportunities.

Seniority level

Not Applicable

Employment type

Full-time

Job function

Human Resources, Project Management, and Analyst

Industries

Travel Arrangements

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