ServiceNow Developer

We are looking for a skilled ServiceNow Developer to design, build, and support scalable solutions on the ServiceNow platform. This role will partner closely with business stakeholders, architects, and cross-functional technology teams to configure, customize, and enhance ServiceNow applications that streamline enterprise workflows and improve service delivery.

What You'll Be Doing:

Design, develop, and configure applications and workflows on the ServiceNow platform, including ITSM, ITOM, ITBM, CSM, or HRSD modules as applicable

Build and maintain custom Business Rules, Client Scripts, UI Policies, UI Actions, Script Includes, and ACLs

Develop and support integrations between ServiceNow and third-party systems using REST/SOAP APIs, MID Server, and Integration Hub

Translate business and functional requirements into scalable, maintainable technical solutions

Configure and customize Service Catalog items, Record Producers, Workflows, and Flow Designer flows

Participate in platform upgrades, ensuring custom configurations remain compatible and performant

Collaborate with architects, business analysts, and QA teams to ensure solutions align with business objectives and platform best practices

Troubleshoot, debug, and resolve defects and production issues in a timely manner

Support unit testing, code reviews, and adherence to ServiceNow development standards and governance

Document technical designs, configurations, and support procedures for ongoing maintainability

What You'll Need to Be Successful:

Proven hands-on experience as a ServiceNow Developer, building and configuring solutions on the platform

Experience with ServiceNow modules such as ITSM, ITOM, ITBM, CSM, or HRSD

Hands-on experience with Integration Hub, REST/SOAP web services, and MID Server configuration

Solid understanding of the ServiceNow data model, ACLs, Business Rules, Workflows, and Flow Designer

Experience with Service Portal, Catalog Builder, and UI customization

ServiceNow Certified System Administrator (CSA) required; Certified Application Developer (CAD) or additional micro-certifications preferred

Familiarity with Agile delivery methodologies and working within sprint-based development cycles

Strong analytical, problem-solving, and communication skills, with the ability to work across distributed, cross-functional teams

Advanced English proficiency, written and verbal

Blanc Labs is enabling a digital future. Headquartered in Toronto, we partner with clients in North & South America to digitize and automate their operations and build their next generation of digital products and services. We empower clients to enhance their digital offerings and bring creative solutions to the market faster. Learn more at www.blanclabs.com.

Blanc Labs is an equal opportunity employer and is committed to providing employment in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. Accommodations within reason due to a disability or medical need are available on request for candidates taking part in the recruitment process.

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