Technical Solutions Architect

Ubiquity’s Technical Solutions Architect would be responsible for managing activities that take place during solution ideation, design, and implementation. This person will directly assist in the development of a solutions architecture program including departmental roadmaps and project portfolios for IT systems architecture related to any major internal projects with the goal of expanding and improving all current systems and workflows as well as those related to the implementation and integration of Ubiquity’s clients’ programs. Given that this person will support the architectural aspects of all application projects in peer IT portfolios, knowledge of all branches of IT in a BPO environment is a must – Telephony, VoIP, Network and Systems Engineering. Strong communication and presentation skills are necessary as this would be a client-facing role meant to effectively identify technical requirements on any implementation projects, both internal and external.

Responsibilities

Directly assists in the development of a technical solution

Assists other IT teams on solutions and project management

Directs the identification and recommendation of appropriate solutions, upgrades, replacements, or decommissioning options incorporating business and technology productivity and usability.

Provides analysis and recommendations around information security as necessary

Will provide the solution document including high-level and low-level designs for implementation via SRF and Engineering Teams.

Accountable for spearheading project implementations from a technical perceptive

Qualifications And Requirements

Minimum of 6 years of experience in relevant IT Support roles with strong focus on project management

Excellent oral and written communication

Analytical and problem-solving skills

High attention to detail on how business and technology are meant to work together

Effective interpersonal skills and collaborative management style to include teamwork

Bachelor’s degree in Computer Science, Information Systems or equivalent education is a plus

Strong understanding of Telco, Systems Engineering, and Networks in a BPO setting

Proficiency with information technologies in a secure, PCI compliant environment

Efficient in using the entire suite of Microsoft Office applications

Customer/Technical Support experience is welcome

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