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FOR PRIORITY CONSIDERATION , please apply directly on our applicant website: https://ghc.wd1.myworkdayjobs.com/en-US/Kaplan_International_Careers/details/KI-Sales-Executive---Brazil_JR225455
Job Description
Support Country Manager in account management of selected accounts to support the market strategy. Sell KIL products (including Alpadia) through answering inbound calls and making outbound calls to follow up on enquiries and quotes. Manage the Brazil leads pipeline to best maximize conversion rates.
Key Responsibilities
Selling products through answering inbound calls and making outbound calls to follow up on enquiries and quotes in both English and Portuguese
Contacting every lead to maximize sales opportunities and progressing each lead to ensure upsell and cross sell opportunities through phone and email.
Building strong customer rapport through a high quality of written and oral communications and by demonstrating excellent product knowledge
Overseeing distribution of leads/ enquiries to selected agency accounts and thorough follow up on referred students
To work closely with selected agency accounts to maintain, strengthen and develop relationships.
Be the first point of contract for selected agency accounts and helping on daily basis to quickly answer enquiries and quotes requests, follow up on requests and working closely with admissions teams to resolve any possible complaints
Attendance of student fairs and other events as required by Country Manager to best support country sales and marketing plan
Completing all required administration and recording of sales through CRM system and other business systems
Building strong relationships with team members and providing flexible and prompt support at all times
The relevant Country Manager will define additional responsibilities and key measurement criteria
Skills
Have experience selling in both Portuguese/English in a tele sales role
Demonstrate ability to build rapport, handle objections and close sales
Experience working in an office admin and relationship management role
Excellent communication skills with both oral and written fluency in English and Portuguese
Ability to negotiate and overcome objections
Competent computer skills, Excel, Word and PowerPoint
Good organizational skills
Ability to work on own initiative and as part of a team
Ability to work under pressure and to tight deadlines when required
Attention to detail and accuracy
Salesforce experience would be an advantage
Attributes
Excellent team player, contributes ideas for the success of the team
Quick learner, quick to pick up and apply knowledge
Tenacious and resilient, can quickly bounce back from setbacks, keeps positive and maintains focus on the end goal
Adaptable and flexible, can cope well with change
Efficient and organized
Trustworthy, dependable and reliable
Flexible approach to working, including shift work.
Customer Care
Builds rapport quickly, friendly, and with a professional telephone manner
Provides solutions based on identification and understanding of customer needs
Right first time; provides the right solution at first point of contact
Takes ownership and accountability through to resolution.
Culture
Contributes to a success culture within the team that is recognized in the industry as leading the way in customer service excellence
Actively puts forward ideas and recommendations to continuously improve the customer experience or business performance
Passionate about Kaplan international products
Displays a positive, can-do attitude
The ideal candidate will display most, or all, of the following skills and attributes
Bachelor's Degree or equivalent, preferably from a Portuguese-speaking country*
Native fluency in Portuguese, and second language fluency in English, both oral and written
Be “Results Oriented” and display a track record of delivering against aggressive targets
Previous experience in field sales, cold calling and dealing with clients directly (presentations, product knowledge) would be highly valuable
Ability to pitch business to customers with confidence, and experience in complex contract negotiations. The ideal candidate should be able to influence a wide range of organizations at the most senior level
Physical Requirements
Sitting
Standing
Walking
Climbing
Lifting up to 50+ pounds
Pulling
Pushing
Carrying
Grasping
Reaching
Bending
Visual Acuity - Color Determination
Speaking
Listening
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