End-Point Engineer Jr

Job Summary

The End-Point Engineer Jr is a hands-on member of the End-User Computing team for the Mosaic Infrastructure Managed Services engagement, supporting the day-to-day operation of a managed endpoint estate of roughly 11,000+ devices across the United States, Canada, Brazil, Peru, and Paraguay. Working under the guidance of the End-Point Engineer Sr. and the End-Point Lead/Architect, this role handles endpoint incident resolution, deployment execution, imaging, patch remediation, and routine administration in SCCM (Configuration Manager/MECM) and Microsoft Intune, building toward more advanced endpoint engineering responsibilities over time.

Responsibilities

Resolve escalated endpoint incidents from the Service Desk, including OS, application, driver, and policy-related issues on managed Windows devices.

Execute application deployments, patch remediation, and compliance fixes in SCCM/MECM and Intune under established procedures.

Support device provisioning and imaging activities, including Windows Autopilot enrollment and OSD task sequence execution.

Monitor deployment and patching dashboards, identifying and remediating failed installations on endpoints.

Assist with application packaging and testing under the guidance of senior engineers.

Maintain device collections, groups, and inventory hygiene in SCCM and Intune.

Document resolutions and contribute to the team's knowledge base and runbooks.

Support hardware refresh and endpoint migration waves, including device preparation and validation tasks.

Follow the account's incident, request, and change management processes with accurate ticket documentation.

Grow platform expertise over time through mentoring, training, and progressively complex assignments.

Skills And Experience

Required Qualifications

Degree or technical diploma in Information Technology or a related field, or equivalent practical experience.

1-2+ years of experience in IT support, desktop support, or endpoint operations in an enterprise environment.

Working knowledge of Windows client operating systems and common enterprise applications (Microsoft 365 suite).

Exposure to endpoint management tools such as SCCM/MECM and/or Microsoft Intune.

Solid troubleshooting fundamentals and a methodical approach to incident resolution.

Good documentation habits and disciplined ticket hygiene.

Strong verbal and written communication skills in English.

Eagerness to learn and grow into senior endpoint engineering responsibilities.

Preferred Qualifications

Microsoft fundamentals-level certification (e.g., MD-102 coursework, MS-900) or equivalent training.

Basic PowerShell scripting exposure.

Experience working within ITIL-based processes (incident, request, change).

Experience in a managed services or enterprise support environment.

Trilingual Spanish/English/Portuguese a MUST.

Technical Skills & Tools

Windows client OS administration and troubleshooting.

SCCM/MECM and/or Microsoft Intune at an operator level.

Microsoft 365 desktop applications support.

ITSM/ticketing platforms (ServiceNow or equivalent).

Basic PowerShell a plus.

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