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Didi-Global-

Bogotá / Global

Driver Community Operations Lead — Onboarding & Growth

Job Description

DiDi Global Inc. in the Americas region is seeking a Sr. Analyst to lead the CX Community program for drivers across SSL. You will guide a team, enhance onboarding, and drive activation and satisfaction.

You will work with Ops, Product, and Marketing to ensure a consistent driver journey, analyze data, and implement improvements across multiple markets with a customer-centric mindset.

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