Technical Support Specialist

Overview Role: Technical Support Specialist in the Partner Success Team. You will support partners using our products and services, with a focus on clear communication and effective problem-solving to resolve issues and streamline requirements.

Role Description You will be an excellent communicator with strong problem-solving skills, responsible for ensuring seamless experiences for our partners. You will troubleshoot technical issues, respond to partner requests, review queries, and provide creative solutions to help partners expand to the Insider platform. You will advocate for partners by sharing their feedback with the Product team to improve processes and product offerings. You will also meet important SLAs, including response time and lead time for issue resolutions.

Responsibilities Support seamless experiences for partners by troubleshooting technical issues and providing resolutions to partner requests; review partner queries and craft solutions to streamline requirements; help partners onboard to the Insider platform.

Advocate for partners by collecting feedback and sharing it with the Product team to improve processes and product offerings.

Meet SLAs for response time and lead times for issue resolutions.

Requirements A university degree in Business, Marketing, Engineering, or related fields

1-2 years of experience supporting a technical product, ideally in SaaS, or experience in MIS or Software Development teams

Strong written and spoken communication skills in English and Spanish

High sense of responsibility and accountability

Ability to provide timely responses and follow up systematically

Natural problem solver with a positive attitude and a passion for helping others succeed

Good debugging and troubleshooting skills

Knowledge of HTML, CSS, or other programming languages is a plus

What we expect from you Collaborate and build strong relationships with customers, including at the executive level

Solid oral and written communication with positive and energetic phone skills and attentive listening

Self-motivated with curiosity for new solutions to improve client relationships

Care for clients and ensure they feel at home with our products and assistance

Strong project and time management skills; keen eye for detail

Passion for testing, measuring, and improving outreach and follow-up effectiveness

Ability to work in a fast-paced startup environment

Understanding of basic web concepts and digital marketing

Perks Access to 16,000+ online courses through LinkedIn Learning to build skills

Opportunities to share skills through training sessions and workshops

Paid Spotify account subscription

Work in an international, diverse, and inclusive environment

Be part of an industry shaping the future of customer experiences

Equal Opportunity We provide equal opportunity in a zero-discrimination workplace and welcome everyone without regard to sex, race, color, nationality, religion, gender identity, sexual orientation, disability status, citizenship, or marital status.

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