Customer Service Representative

Sim Local is one of the world’s largest mobile connectivity providers in the travel sector and the global leader in travel SIM and eSIM retail.

Role

We’re hiring a Customer Support Specialist to join our remote support team. You’ll handle customer conversations across chat, WhatsApp, and email, uphold high service standards, and help us deliver a best-in-class experience for travellers.

Schedule

5 shifts per week with 2 days off

Weekend and bank-holiday availability required (rota basis)

Responsibilities

Manage customer enquiries via Zendesk (chat, WhatsApp, email)

Resolve issues, handle complaints, and follow through to closure

Juggle multiple simultaneous conversations with accuracy and pace

Meet or exceed KPIs (e.g. CSAT, first response time, resolution time)

Partner closely with Retail, Operations, Sales, and external stakeholders

Qualifications

Customer-first mindset with strong problem-solving skills

Tech-savvy, quick self-learner, and highly computer-literate

Clear written and spoken communication; excellent attention to detail

Previous experience in customer support is required

Strong interpersonal skills; able to build productive relationships at all levels

Fluent English is required; German, French, or Dutch is a plus (not mandatory)

Prior SIM/eSIM or telco support experience is a plus

What we offer

Remote role (contractor) based in Colombia

20 days paid annual leave

Supportive team culture and meaningful, customer-impacting work

How to apply

Email your CV and cover letter (why you’re a great fit) to [email protected] with the subject line “Customer Support Specialist – Remote”.

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