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Addi

Bogotá Ciudad / Global

Collections Quality & Process Improvement Lead

Job Description

Addi in Bogotá is seeking a Quality & Operations professional for the Collections team to drive compliance, improve recovery outcomes, and optimize agent performance through data-driven insights.

You will design quality frameworks, provide feedback, and collaborate with Training, Tech, and Operations to raise KPIs like Successful Contact Rate and FCR, empowering customers and lenders alike.

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