Backend Java Developer ID85155

AgileEngine is an Inc. 5000 company that creates award-winning software for Fortune 500 brands and trailblazing startups across 17+ industries. We rank among the leaders in areas like application development and AI/ML, and our people-first culture has earned us multiple Best Place to Work awards.

WHY JOIN US If you're looking for a place to grow, make an impact, and work with people who care, we'd love to meet you!

ABOUT THE ROLE We are looking for a Backend Java Developer to own the service logic, data processing, and platform reliability behind a Case object ecosystem. This person strengthens backend Java services alongside Salesforce Service Cloud integrations, diagnosing and resolving API and platform issues. Production troubleshooting, incident support, and on-call rotation are part of the role.

WHAT YOU WILL DO Own backend Java services and platform-level engineering supporting the Case object ecosystem, including service logic, data processing, and platform reliability for case-related features.

Contribute to active engineering efforts across internally owned daemons and MuleSoft capabilities, with a focus on the integration layer.

Support stakeholders and their reps in Service Cloud, partnering with internal teams on integration-related issues affecting Cases and case workflows.

Diagnose and resolve API/integration failures impacting downstream Salesforce Service Cloud processes.

Participate in the DFR (Developer First Responder) rotation and Ops Review process as a core, non-optional responsibility.

Triage critical alerts related to backend service/platform health and monitor platform health KPIs for core Java services.

Handle "keep-the-lights-on" injects, track open incidents, and document findings in Confluence.

Keep sprint data current, including availability, carryover, and newly assigned points.

Maintain transparency on work status via tickets, standup, and Slack; follow established engineering and DevOps processes; collaborate effectively across the team and partner teams; and complete assigned work reliably and on schedule.

MUST HAVES 3-5 years of experience as a software engineer .

Java .

MuleSoft .

Backend software engineering experience.

Production troubleshooting and incident support experience.

Experience with production monitoring, alert triage, and service/platform health.

Experience in diagnosing and resolving API/integration failures.

NICE TO HAVES Salesforce Service Cloud integration experience.

Enterprise integration / middleware experience.

Message-based or asynchronous integration experience.

CI/CD and DevOps experience.

Monitoring / observability tools.

PERKS AND BENEFITS Professional growth : Accelerate your professional journey with mentorship, TechTalks, and personalized growth roadmaps.

Competitive compensation : We match your ever-growing skills, talent, and contributions with competitive USD-based compensation and budgets for education, fitness, and team activities.

A selection of exciting projects : Join projects with modern solutions development and top-tier clients that include Fortune 500 enterprises and leading product brands.

Flextime : Tailor your schedule for an optimal work-life balance, by having the options of working from home and going to the office – whatever makes you the happiest and most productive.

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