Salesforce Experience Architect, AI and Agentforce (Solution Architect)

Salesforce Experience Architect, AI and Agentforce (Solution Architect)

Work Experience 3+ years consulting/architecture roles

Remote Job

Job Description

This is a remote position.

We are seeking a Salesforce Experience Architect, AI and Agentforce (Solution Architect) to lead the design, strategy, and execution of next-generation AI-powered experiences. This role focuses on crafting intelligent, user-centric solutions leveraging Agentforce, Generative AI, Salesforce Service Cloud, Sales Cloud, Einstein , and modern automation tools.

You’ll collaborate with cross-functional teams, map business processes, architect scalable solutions, and translate complex business needs into impactful, AI-driven customer experiences. This position blends solution design, experience design, architecture, and GenAI execution .

Key Responsibilities

Serve as a trusted advisor, providing industry best practices and architectural guidance.

Lead detailed requirement-gathering sessions and act as the Salesforce platform expert.

Apply an experience-design mindset to craft intuitive, user-friendly solutions.

Define customer roadmaps that balance quick wins with long-term strategic value.

Create design specifications, solution blueprints, and technical documentation.

Translate business requirements into well-architected, scalable solutions.

Coach and mentor junior consultants and technical team members.

Stay updated on emerging Salesforce capabilities and GenAI advancements.

Requirements

Required Qualifications

3+ years in customer-facing consulting, enterprise architecture, or process mapping roles.

5+ years of CRM industry experience.

Strong ability to drive requirement gathering workshops.

Experience implementing or architecting Salesforce Service Cloud or Sales Cloud .

Hands-on experience with at least one: Agentforce or another Generative AI platform.

Ability to design and optimize business processes across diverse systems.

Ability to communicate solution value using storytelling and ROI mapping .

Comfortable using flowcharting tools (e.g., Lucidchart ).

Experience leading cross-functional teams and delivering exceptional end-user experiences.

Strong willingness and ability to learn new technologies quickly.

Preferred Skills

Experience defining robust testing frameworks for GenAI solutions.

Familiarity with prompt engineering and LLM-based design.

100% remote role within Colombia.

Flexible schedule based on trust and deliverables (not strict 9–5).

Work with global AI, Salesforce, and automation experts.

Opportunities to grow in AI, Agentforce, and next-generation cloud architectures.

Collaborative environment with constant knowledge-sharing and team support.

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