Collaboration Engineer Lead Manager

Job Summary The Collaboration Engineering Lead / Manager owns the strategy, delivery, and operations of enterprise collaboration platforms within the Digital Workplace organization. This role combines technical leadership, people management, and service ownership, ensuring collaboration services are secure, reliable, compliant, and scalable.

This role leads Collaboration Engineering & Operations across Exchange, SharePoint, OneDrive, Teams, and governance platforms, and partners closely with Security, Identity, Cloud Platform, and End User Experience teams.

Responsibilities Collaboration Platform Strategy & Architecture Own the collaboration platform strategy and roadmap

Define and govern standards for: Exchange, SharePoint, OneDrive, and Teams architectures

Collaboration governance and lifecycle management

Data protection, retention, and eDiscovery in Puview

Ensure platforms align with enterprise security, compliance, and data policies

Review and approve complex platform designs and changes

Service Delivery, Operations & Risk Own collaboration service outcomes, including availability, performance, and user experience

Act as final escalation point for critical collaboration incidents

Drive root cause analysis and continuous improvement

Ensure operational maturity through: Monitoring and reporting

Standardized runbooks and processes

Change and release management

Partner with Security and Compliance on audits and regulatory requirements

People & Stakeholder Leadership Lead and develop Associate and Senior Associate Collaboration Engineers

Set performance expectations and support career development

Build strong partnerships with Digital Workplace, Security, and Cloud leadership

Serve as a trusted advisor on collaboration and productivity platforms

Support transformation initiatives and roadmap planning.

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Skills and Experience English level B2+

Technical Skills Deep expertise in Microsoft 365 collaboration ecosystems

Strong background in: Exchange Online

SharePoint and OneDrive architecture

Microsoft Teams services

Experience with collaboration governance, backup, and compliance tooling (e.g., AvePoint)

Understanding of identity, security, and data protection controls at enterprise scale

Professional Skills Proven people and technical leadership experience

Strong strategic planning and decision-making skills

Excellent stakeholder communication abilities

Ability to balance user experience, security, and operational stability

Education / Professional Experience/ Qualifications Bachelor’s degree in Computer Science, Information Technology, or related field

8++ years

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