Job Description

We're Hiring: Tech Support Tier 2!

We are looking for a skilled and customer-focused Tech Support Tier 2 professional to join our team. The ideal candidate will have at least 3 years of experience providing technical support, troubleshooting complex issues, and ensuring exceptional service delivery. If you are passionate about technology and enjoy solving problems, we want to hear from you!

Location: Bogotá D.C., Colombia

Work Mode: Work from Office

Role: Tech Support Tier 2

What We're Looking For:

Minimum 3 years of experienceof technical support, technical operations, IT helpdesk, telecom support, smart home support, or related experience

Experience troubleshooting hardware, software, networking, and connected-device issues

Ability to explain technical concepts clearly in written and verbal communication.

Experience documenting issues, troubleshooting steps, and recommendations.

Ability to work independently in a fast-paced environment

Customer-oriented mindset and attention to detail

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