Surveillance Controller

We areworking with a leading B2B solution provider who are looking to recruit a Surveillance Controller for their Gaming studios in Bogota, Colombia.

Location: Bogota, Colombia

Employment type: Full-time

DUTIES AND RESPONSIBILITIES:

Monitor live operations in real time to identify irregular or high-risk activity.

Ensure compliance with security protocols, operational standards, and fairness in processes.

Detect and elevate unusual patterns, behaviors, or technical concerns according to internal procedures.

Collect and consolidate monitoring data for analysis and reporting.

Collaborate with risk, compliance, and operations teams to evaluate potential threats and maintain integrity of operations.

Prepare clear reports on trends, irregularities, or emerging risks.

Maintain strict confidentiality and uphold professional integrity.

Communicate findings effectively with internal teams and external stakeholders as needed.

Support daily operational tasks and assist with initiatives led by supervisors or managers.

Accurately document observations, incidents, and process deviations.

REQUIREMENTS:

Fluent in English, with strong proficiency in both written and spoken communication.

Recent graduate or final-year student in a technical, analytical, or business-related field.

Strong analytical skills with the ability to identify patterns and assess risks.Flexibility to work in rotating shifts, including nights and weekends, within a 24/7 environment.

High attention to detail and ability to work under pressure.

Strong organizational and time-management skills.

Commitment to ethical standards and confidentiality.

Proficiency with Microsoft Office tools (Excel, Word, Outlook).

Familiarity with monitoring tools, surveillance systems, or risk‑assessment technologies.

BENEFITS:

Comprehensive training and professional development opportunities.

Competitive compensation with shift allowance where applicable.

Opportunities for career growth and cross-department collaboration.

Supportive team culture with mentorship from experienced professionals.

Health and wellness initiatives.

Company events and team-building activities.

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