SAP Commerce Cloud Technical Support Engineer

We are looking for a SAP Commerce Cloud Technical Support Engineer to keep our commerce platform stable and reliable through incident resolution, monitoring, and troubleshooting. You will work with the team to keep operations running smoothly and meet service performance goals—apply to help us deliver dependable outcomes for clients.

Responsibilities

Resolve SAP Commerce Cloud incidents to restore service within agreed timelines

Monitor platform health and service indicators to ensure system stability

Troubleshoot application and environment issues to identify root causes

Investigate recurring problems and propose corrective and preventive actions

Maintain operational runbooks and incident records to support reliable delivery

Coordinate escalations and communicate status updates to stakeholders

Support continuous service performance by validating fixes and tracking outcomes

Requirements

2+ years of experience with SAP Commerce Cloud (Hybris Commerce) in a support or operations context

Strong incident management skills across triage, escalation and resolution

Solid ability to work with cross-functional teams to restore services and reduce recurring issues

Hands-on troubleshooting skills to diagnose production problems and identify root causes

Strong monitoring and system stability focus to ensure reliable platform operations

Clear communication skills to document issues, explain impact and share status updates

We offer

International projects with top brands

Work with global teams of highly skilled, diverse peers

Employee financial programs

Paid time off and sick leave

Upskilling, reskilling and certification courses

Unlimited access to the LinkedIn Learning library and 22,000+ courses

Global career opportunities

Volunteer and community involvement opportunities

EPAM Employee Groups

Award-winning culture recognized by Glassdoor, Newsweek and LinkedIn

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