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Fortra

, , Colombia / Global

Senior Escalation Engineer: Resolve High-Impact Tech Issues

Job Description

Fortra is seeking an experienced Sr. Escalation Engineer in Colombia to act as the critical escalation point for complex technical issues beyond frontline support.

You will leverage product expertise, OS and networking skills, and scripting to troubleshoot and resolve high-impact problems. You will partner with Technical Support, Field Engineering, Product Management, and Development to drive timely resolutions, share knowledge, and influence product reliability.

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