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Visa

Bogotá / Global

Multilingual Client Care Consultant

Job Description

Visa seeks a Client Care Consultant in Bogotá to respond to and resolve complex client issues related to transactions, billing, and contracts across multiple channels with digital fluency and emerging AI tools. You will serve as an escalation point, drive cross-functional initiatives, and educate clients on best practices while maintaining proactive communication and strong relationships.

The role emphasizes delivering high-value service, partnering with internal teams, and staying current on

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