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Softtek

, , Colombia / Global

.Net/ SQL Support Engineer

Job Description

Founded in 1982, Softtek is a global provider of process-driven IT solutions with 30 offices in North America, Latin America, Europe, and Asia. With 15 Global Delivery Centers in the U.S., Mexico, China, Brazil, Argentina, Costa Rica, Spain, Hungary, and India. Softtek helps improve and produce predictable outcomes for top-tier corporations in over 20 countries. Softtek is the creator and a leader of the nearshore industry.

For more information on what we do, who we are, and career opportunities, visit www.softtek.com

Requirements

Must have:

Customer-oriented mindset with experience in L1/L2 support

Experience with Incident Management

Experience with Request Management

Experience with Change Management

Git usage for version control

Strong SQL skills (Oracle and/or SQL Server)

ETL creation knowledge (preferably using SQL Server or Azure Data Factory)

Microsoft .NET coding knowledge (Azure-cloud-oriented is a plus)

Nice to have

Knowledge of Agile methodologies

Responsibilities

Provide customer-oriented L1/L2 technical support

Manage, track, and resolve incidents

Handle service requests following defined processes

Participate in change management activities

Collaborate with cross-functional teams

Ensure timely resolution of issues and customer satisfaction

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