Software Engineer (Java/MuleSoft)

We are looking for a Software Engineer with experience in Java and MuleSoft to own backend services and platform-level engineering supporting a Case object ecosystem. This person strengthens service logic, data processing, and platform reliability alongside Salesforce Service Cloud integrations. Production troubleshooting, incident support, and on-call rotation are part of the role.

What you will do Own backend Java services and platform-level engineering supporting the Case object ecosystem, including service logic, data processing, and platform reliability for case-related features.

Contribute to active engineering efforts across daemons owned by CES CS/Ops (integration layer focus) and Mulesoft capabilities owned by CES CS/Ops (integration layer focus).

Support stakeholders and their reps in Service Cloud, partnering with CS Ops, BizOps, JS Ops, FinSys, and other orgs on integration-related issues affecting Cases and case workflows.

Diagnose and resolve API/integration failures impacting downstream Salesforce Service Cloud processes.

Participate in the DFR (Developer First Responder) rotation and Ops Review process as a core, non-optional responsibility.

Triage critical alerts related to backend service/platform health and monitor platform health KPIs for core Java services.

Handle \"keep-the-lights-on\" injects, track open incidents, and document findings in Confluence.

Keep sprint data current, including availability, carryover, and newly assigned points.

Maintain transparency on work status via tickets, standup, and Slack; follow established engineering and DevOps processes; collaborate effectively across the team and partner orgs; and complete assigned work reliably and on schedule.

Must haves 3-5 years of experience as a software engineer.

Experience with Java .

Experience with Mulesoft .

Backend software engineering experience.

Production troubleshooting and incident support experience.

Experience with production monitoring, alert triage, and service/platform health.

Experience in diagnosing and resolving API/integration failures.

Nice to haves Salesforce Service Cloud integration experience.

Enterprise integration / middleware experience.

Message-based or asynchronous integration experience.

CI/CD and DevOps experience.

Monitoring / observability tools.

Growth without limits: build your skills through mentorship, internal TechTalks, challenging projects, and a dedicated annual learning budget

Competitive compensation: get recognition that reflects your skills and impact, with regular performance and compensation reviews

Flexibility: work 100% remotely with flexible hours that support focus, autonomy, and a healthy work rhythm

Meaningful, modern projects: build impactful products using modern technologies alongside global teams and leading brands

Collaborative culture: join a supportive environment with zero micromanagement where ideas are welcomed and contributions are recognized

Well-being & support: access local well-being programs and people-focused support tailored to your location

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