Customer Success Manager

Overview Get AI-powered advice on this job and more exclusive features. Are you passionate about IT or cloud-based solutions and ready to boost your career in B2B technical sales? Join Concentrix at our Ecotek site in Bogotá and be part of a dynamic team driving innovation in cloud and IT sales. This is a Monday-to-Friday schedule position, where you’ll work directly with corporate clients to deliver impactful B2B solutions and business value. If you thrive in fast-paced sales environments and enjoy helping businesses grow through tech, we’d love to hear from you!

Responsibilities

Manage high volume of customer contacts and communications through phone and email each day

Use contact search and productivity tools to verify contact information is accurate

Conduct health checks at agreed upon recurring intervals to gauge product satisfaction and value completion

Develop a level of product knowledge to speak intelligently to customers and address specific objections

Document and track qualitative feedback and quantifiable measurements through surveys, phone calls and emails using computer systems

Capture customers' product expectations, experiences, satisfaction, and likelihood of abandonment, the Voice of the Customer

Initiate steps through appropriate communication channels to address customer concerns or roadblocks prohibiting satisfaction or product usage

Work with teams and management to promote a positive customer experience

Qualifications

2+ years of experience in B2B (most recent preferred) or B2C sales environments, end-to-end sales process

Prior success in achievement of personal and team sales quota/goals

Lead profiling

Previous experience handling stakeholders, customer facing or back-office roles

Experience learning new technology and data

Excellent knowledge of MS Office programs

Experience working with Salesforce.com or similar CRM

Experience or willingness to work from home

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Software Development

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