Application Support Engineer

About TMF Group TMF Group is a leading provider of administrative services, helping clients invest and operate safely around the world. As a global company with over 11,000 colleagues located in more than 125 offices across 87 jurisdictions, we actively seek individuals with the talent and potential to thrive at TMF Group, regardless of their background, and we offer job opportunities to the broadest range of people. Once onboard, we nurture and promote talented individuals, ensuring that senior positions are accessible to everyone.

Key Responsibilities: Application Support & Operations Provide L2/L3 support for business-critical applications hosted on AWS

Monitor application performance, troubleshoot issues, and implement fixes

Conduct root cause analysis (RCA) and maintain incident documentation

Manage incidents, changes, and problems in alignment with ITIL practices

Participate in on-call rotations for after-hours support

Technical & Platform Management Support applications running on AWS (EC2, RDS, EBS, CloudWatch)

Write and optimize SQL queries for troubleshooting and data analysis

Monitor logs, debug issues, and perform performance tuning

Assist in deployments, releases, and hotfix implementations

Work with Linux environments and container technologies (e.g., Kubernetes)

Collaboration & Stakeholder Management Work closely with development (L3) and support (L1) teams to resolve complex issues

Collaborate with IT teams and business stakeholders to prioritize and resolve tickets

Ensure alignment between application support and broader IT operations

Track and report on SLAs and service performance

Identify improvement opportunities and optimize KPIs

Maintain documentation of systems, processes, and support activities

Contribute to change management and digital transformation initiatives

Leadership & Knowledge Sharing Provide guidance and mentorship to junior team members

Share knowledge, best practices, and support team upskilling

Support training initiatives and documentation creationy67t

Key Requirements: 4-6 years of experience in Application Support, Production Support, or similar roles

Strong experience with AWS services (EC2, RDS, EBS, CloudWatch)

Advanced SQL scripting and data analysis skills

Experience with ITIL processes (Incident, Change, Problem Management)

Knowledge of Linux systems and container technologies (Kubernetes is a plus)

Familiarity with monitoring tools such as Splunk or CloudWatch

Experience with REST APIs and web services

Understanding of Azure services (nice to have)

Advanced level of English

Intermediate - Advanced level of Portuguese

What's in it for you? Work with colleagues and clients around the world on interesting and challenging work.

We provide internal career opportunities, so you can take your career further within TMF.

Continuous development is supported through global learning opportunities from the TMF Business Academy.

Making an impact You’ll be helping us to make the world a simpler place to do business for our clients.

Through our corporate social responsibility program, you’ll also be making a difference in the communities where we work.

Strong feedback culture to help build an engaging workplace.

Our inclusive work environment allows you to work from our offices around the world, as well as from home, helping you find the right work-life balance to perform at your best.

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