Senior ServiceNow Consultant

Job Description We are seeking a Senior ServiceNow Consultant specialized in Asset Management and AI (Now Assist) to join our Managed Services team.

The ideal candidate will bring strong expertise in Asset Management implementations (HAM/SAM) combined with hands-on experience in AI-driven capabilities and continuous improvement initiatives .

This role will operate within a Managed Services environment primarily focused on ITSM , supporting enhancements, backlog demands, and contributing to the execution of a continuous improvement and evolution roadmap .

The consultant will also interact directly with a US-based client , requiring excellent communication skills and full English fluency .

Additionally, the candidate should have solid knowledge of ITOM and CMDB , ensuring proper integration of asset data, discovery processes, and service mapping.

Key Responsibilities Design and implement end-to-end Asset Management solutions, covering the full lifecycle (request, procurement, lifecycle, reuse, retirement)

Configure and optimize key products, including: Hardware Asset Management (HAM)

Software Asset Management (SAM)

Asset Workspace & Asset Lifecycle processes

Enterprise Asset Management (EAM) (nice to have)

Leverage Now Assist and AI capabilities to drive automation, productivity, and user experience improvements

Support a Managed Services model, handling: Enhancements and backlog demands

Continuous improvement initiatives

Implementation of new capabilities aligned with roadmap evolution

Work closely with US-based stakeholders to define requirements and solution architecture

Ensure integration between Asset Management, ITSM, CMDB, and ITOM

Support discovery, normalization, and CMDB data governance

Develop integrations with external systems (ERP, procurement, discovery tools)

Build and maintain workflows using Flow Designer and automation best practices

Develop dashboards and KPIs focused on asset visibility, compliance, and cost optimization

Contribute to roadmap definition and execution for platform evolution

Participate in Agile ceremonies and Managed Services governance

Required Qualifications Approx. 5-7 years of IT experience, with strong ServiceNow background

3+ years of hands-on experience in Asset Management (HAM/SAM)

Experience working in Managed Services environments (ITSM-focused)

Proven experience supporting continuous improvement and backlog-driven delivery

CSA (Certified System Administrator) – mandatory

Strong experience in: ServiceNow Asset Management configuration

Asset lifecycle and compliance processes

CMDB data model and governance

Workflow automation (Flow Designer)

Integrations (REST/SOAP, APIs, MID Server)

Preferred Certifications CIS – Hardware Asset Management (HAM)

CIS – Software Asset Management (SAM)

Certified Application Developer (CAD)

ITIL Foundation

Certifications related to AI / Now Assist (nice to have)

Preferred Skills Hands-on experience with Now Assist and AI-driven use cases

Knowledge of ITOM (Discovery, Service Mapping)

Strong consulting mindset (requirements definition, process design, architecture alignment)

Experience working with US clients and global teams

Ability to drive continuous improvement and roadmap execution

Knowledge of software licensing models and compliance management

Experience integrating ServiceNow with ERP systems (SAP/Oracle)

Strong communication and stakeholder management skills

Additional Requirements Fluent English (mandatory) – direct interaction with US-based client

Experience in multicultural and distributed delivery environments

Strong adaptability to Managed Services operating model

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.

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