System Administrators (AWS) (Global – Remote)

System Administrators (AWS) (Global – Remote)

System Administrators (AWS) (Global – Remote) Get thought leadership and industry insights on building better customer experiences.

Operations

Global

Full-time

Introduction Work with Ai – Boost your career!

All our positions involve Ai work. If you don’t have experience, this is a great opportunity to propel your career! We will take you there!

Powerfront Inc. (www.powerfront.com) isn’t just another SaaS provider; we’re the architects of the INSIDE™ Ai Customer Visual Engagement Platform. An Ai powered solution used by most luxury brands allowing them to see their online world in real-time. We’re talking about live customer behavior tracking and the power to engage at the precise moment of impact. Forget static analytics—we’re revolutionizing customer interaction for industry titans like LV, Gucci, Ferrari, Cartier, Valentino, Staples, Rooms To Go and Lenovo.

We’re a global, fully remote team fueled by passion and a shared obsession with cutting‑edge technology. We are fully committed to the future of Ai, with the majority of our development work focused on account Ai and intelligent customer engagement. We believe Ai is the foundation of modern customer experience and are dedicated to building solutions that leverage its full potential.We’re not just building software; we’re forging strategic partnerships that redefine customer engagement.

If you’re driven to tackle complex challenges, thrive in a dynamic, collaborative environment, and want to leave your mark on the next generation of e‑commerce, Powerfront is your launchpad. This isn’t just a job; it’s a career-defining opportunity to be part of a team transforming how the world connects with brands.

Maintain essential IT operations, including servers and their operating systems, security tools, applications, different services and email systems.

Perform Server Administration tasks including user/group administration, security permissions, group policies, research event log warnings and errors, and resource monitoring, ensuring system architecture components work together seamlessly.

Monitor cloud health using pre-existing management tools and respond to virtual hardware issues as they arise; help build, test, and maintain new virtual servers as needed.

Maintain internal infrastructure requirements including servers, firewalls, security updates, VPN, back‑up jobs and monitoring systems

Interact with the development team and other teams to assist in troubleshooting, identify root cause, and provide technical support when needed.

Provide 24/7 emergency support for issues outside of standard business hours.

Provide phone, email and remote support to all incoming internal technical and customer queries.

Monitor and coordinate the resolution of customer incidents, problems and queries in an effective and timely manner.

Escalate client incidents in accordance with agreed and documented escalation procedures.

Backup, disaster recovery, endpoint protection, system upgrades, planning and implementation.

Help the company maintain 99.5% application uptime

System monitoring

New staff accounts set-up

Run reports on system performance for team and wider organization

Optimize infrastructure costs and processes

Design and implement infrastructure for Applications

Manage staff user credentials and frameworks

Manage Data backup and restoration

Automation of routine IT Tasks

Troubleshoot technical issues

Ensure systems are secure and protected from breach or viruses

A minimum of 3 years AWS experience : specifically Elastic Cloud Compute (EC2), GuardDuty, Cloudtrail, Virtual Private Cloud (VPC), Elastic Block Store (EBS) and Route53.

AWS Certified SysOps Administrator Associate, AWS Certified DevOps Engineer, AWS Certified Solutions Architect Associate or equivalent Certification

Bachelor’s degree in Computer Science, Information Systems, Engineering, Business Administration or a related field is required.

Strong Microsoft Server Experience including SQL Server 2016+ and IIS 8+.

Experience with CDN technologies and WAF (eg. Cloudflare / Akamai / Cloudfront)

Experience with configuring CI software such as Jenkins

Excellent knowledge and management of DNS, networking, domain names and SSL.

Experience with scripting languages like Powershell / Terraform.

Professional usage and understanding of Linux

Experience with Google Apps for business.

Experience with other cloud platforms such as Azure / Alicloud.

Experience in other Amazon AWS offerings (eg. Containers, Serverless) is highly regarded.

Excellent written and verbal communication skills, interpersonal and collaborative skills, and the ability to communicate security and risk-related concepts to technical and nontechnical audiences.

Great time management and ability to multitask.

High degree of initiative, dependability, and ability to work with little supervision.

Willingness to learn with a can-do attitude; desire to achieve and deliver.

Strong attention to detail.

Dependable and reliable.

Works comfortably under pressure.

A dynamic & forward-thinking organization revolutionizing retail technology

A virtual workforce, remote but highly interactive and collaborative

Competitive salary and benefits

Be a part of an amazing culture with a high client and staff retention

Take pride in partnering with the most prestigious brands in the world

Career progression and longevity

Note: The purpose of this profile is to provide a general summary of essential responsibilities for the position and is not meant as an exhaustive list. Assignments may differ for individuals within the same role based on business conditions, departmental need or geographic location.

Powerfront provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.

Position

System Administrators (AWS) (Global – Remote)

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