System Administrator

We are seeking a System Administrator responsible for ensuring the smooth operation of IT services and business applications. This role combines IT support, identity and access management, and infrastructure change execution, requiring strong troubleshooting skills, experience with Single Sign-On (SSO) technologies, and adherence to formal change management processes.

Responsibilities

Monitor and triage incoming IT support tickets based on priority, impact, and urgency

Categorize, assign, and elevate incidents and service requests to the appropriate teams when required

Track service level agreements (SLAs) and follow up to ensure timely resolution of requests

Communicate clearly with end users regarding ticket status, progress, and resolution

Maintain and improve support documentation, triage procedures, and operational runbooks

Configure and maintain Single Sign-On (SSO) integrations across business applications using protocols such as SAML and OIDC

Onboard new applications into identity platforms such as Okta, Azure AD, or Google Workspace

Manage user provisioning, deprovisioning, and group-based access controls through SSO platforms

Troubleshoot authentication, authorization, and application access issues

Maintain accurate documentation of SSO configurations and application inventories

Submit, document, and execute infrastructure and system changes according to established change management procedures

Prepare change requests, including risk assessments, rollback plans, and implementation activities

Coordinate approvals and implementation activities with key stakeholders

Validate post-implementation results and document outcomes accordingly

Requirements and Qualifications

3+ years of experience in System Administration or IT Support

Experience with identity providers and SSO protocols such as SAML, OIDC, and SCIM

Experience managing Single Sign-On integrations across business applications

Familiarity with ticketing platforms such as Jira Service Management, Zendesk, or ServiceNow;

Strong troubleshooting and problem-solving skills

Strong written and verbal communication skills

Ability to work independently and effectively manage competing priorities

Experience following structured change management processes

Experience managing user access, authentication, and authorization configurations

Experience as a System Administrator (SysOps)

Nice to Have

Experience administering Okta, Azure Active Directory, or Google Workspace

Experience automating operational and administrative tasks

Experience working in regulated or compliance-driven environments

Understanding of IT governance, security, and access management best practices

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