System Administrator

System Administrator

Fecha: 9 sept 2026

Working Location:

What We Are Looking For

We are seeking a System Administrator responsible for ensuring the smooth operation of IT services, identity management, and application access across the organization. This role requires expertise in ticket management, Single Sign-On (SSO) administration, change management processes, and user support, while maintaining high service quality and operational efficiency.

Responsibilities

Monitor and triage incoming IT support tickets based on priority, impact, and urgency

Categorize, assign, and elevate tickets to the appropriate teams or specialists

Track service level agreements (SLAs) and ensure timely resolution of requests

Communicate effectively with end users regarding ticket status and resolution activities

Maintain and improve support documentation, operational procedures, and runbooks

Configure and maintain Single Sign-On (SSO) integrations using protocols such as SAML and OIDC

Onboard new applications into identity platforms including Okta, Azure AD, and Google Workspace

Manage user provisioning, deprovisioning, and group-based access controls

Troubleshoot authentication, authorization, and access-related issues across integrated applications

Maintain accurate documentation of application inventories and identity configurations

Submit, document, and execute infrastructure and system changes according to established change management procedures

Prepare change requests, including risk assessments, rollback plans, and implementation plans

Coordinate approvals and implementation activities with stakeholders

Execute approved changes during maintenance windows and validate successful implementation

Document outcomes and ensure compliance with change management standards

Requirements and Qualifications

3+ years of experience in System Administration or IT Support

Experience with identity providers and SSO technologies

Knowledge of SAML, OIDC, and SCIM protocols

Experience with ticketing platforms such as Jira Service Management, Zendesk, or ServiceNow

Strong troubleshooting and problem-solving skills

Strong verbal and written communication skills

Ability to work independently and manage competing priorities

Experience with change management processes and operational proceduresExperience managing user access and authentication across business applications

Experience as a SysOps / System Administrator

Nice to Have

Experience administering Okta, Azure Active Directory, or Google Workspace

Scripting knowledge using Python, PowerShell, or Bash

Experience with automation of administrative tasks

Experience working in regulated or compliance-driven environments

Knowledge of IT governance, security, and identity management best practices

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