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Twilio Inc.

, , Colombia / Global

Tech Support Engineer II - Messaging API Specialist Remote

  • Remote

Job Description

Twilio Inc. is seeking a Technical Support Engineer 2 to help customers use the Programmable Messaging API. You will act as the voice of Twilio, delivering friendly, professional service, and translating complex technical issues for both developers and non-technical stakeholders.

Based remotely in Colombia, you’ll collaborate with cross-functional teams, manage escalations, and contribute to continuous improvements while maintaining high customer satisfaction across the AMER region.

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