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Praxy

, , Colombia / Global

Remote Technical Support Engineer, Messaging API Expert

  • Remote

Job Description

Twilio is hiring a Technical Support Engineer 2 to assist customers using our Programmable Messaging API. You will act as the voice of Twilio, resolving complex technical issues and communicating clearly to both technical and non-technical audiences via phone, email, and chat.

Based in Colombia and remote-first, you will manage cases from developers and major brands, collaborate with product and engineering teams, and help optimize customer workflows while maintaining high service standards.

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