Delivery Manager

Delivery Manager / Technical Program Manager

Role Overview

We are seeking a process-oriented Delivery Manager focused on operational support for our Infrastructure and Security teams . In this role, you will focus on the internal mechanics of technical delivery, alignment between technical teams, and holding others accountable. In partnership with a Senior Technical Program Manager , you will be responsible for managing the rhythm and outcomes for:

Vulnerability remediation

Patch facilitation

Incident postmortems

Project execution and delivery with Technical Operations

The ideal candidate is adept at transforming security and incident findings into a repeatable (ideally automated) process for assigning accountability and ensuring technical teams have the data they need to stay on track.

Key Responsibilities

Project Management ️

Jira / ServiceNow Mastery . Act as the engine for delivering date-based projects mapped to high-visibility initiatives. Ensure clean Jira hygiene, dependencies are mapped, risks are identified and raised quickly, and source of truth documentation is kept up to date.

Quarterly Planning . Ensure vertical teams adhere to cadence, outputs, and tactics for commitment ceremonies. Actively participate in ensuring epics and initiatives are accurately represented.

Stakeholder Partnership . Hold technical teams accountable for defining scope, impact, metrics, and success criteria. Collaborate with engineering to ensure requirements are clear and actionable.

Vulnerability & Patch Operations ⚙️

Vulnerability Tracking . Manage the internal pipeline for vulnerability remediation. Monitor aging tickets, follow up with engineering teams, and ensure mitigations are documented.

Patching Lifecycle . Coordinate the end-to-end patching schedule across the enterprise. Ensure awareness of deadlines and track progress against maintenance windows.

Risk Reporting . Build and maintain internal dashboards providing a data-driven view of operational health, including vulnerabilities, patching, and incidents.

Communicating & Presenting

Status Communications . Own internal communications during active operations or maintenance. Deliver clear, concise updates to technical stakeholders on status, risks, and timelines, with content easily consumable by non-technical audiences.

Planning & Visibility Support . Contribute to mid-quarter and quarterly planning activities. While presentation delivery is not required, the data provided is critical for Product and Program leadership to gain visibility and buy-in.

Project Administration & Process

Jira / Confluence / ServiceNow Administration . Serve as the primary administrator for project boards. Ensure tickets are groomed, dependencies are mapped, and Confluence documentation remains accurate and current.

Process Improvement . Identify bottlenecks in deployment and task tracking. Recommend workflow automations or template improvements to reduce manual overhead for engineers.

Required Qualifications

Experience . 3+ years of operational coordination or program management experience within an IT Operations or Enterprise Infrastructure environment.

Technical Literacy . Comfortable communicating in the context of IT operations, security vulnerabilities, and incident management.

Project Tooling . Advanced proficiency with Jira (sprints, boards, reporting) and ServiceNow (documentation and templates).

Operational Discipline . Exceptional organizational skills with a strong attention to detail and deadline management abilities.

Communication Skills . Ability to distill complex technical updates into clear, concise internal status reports.

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