Collaboration Engineer Senior Associate

The Collaboration Engineer – Senior Associate is responsible for designing, administering, and optimizing enterprise collaboration platforms across Microsoft 365, including Exchange, SharePoint, OneDrive, and Teams. This role serves as a technical escalation point and drives platform standardization, governance, and operational excellence.

The Senior Associate partners closely with Security, Compliance, Identity, and Cloud Platform teams to ensure collaboration services are secure, compliant, and scalable by default.

Job Summary The Collaboration Engineer – Senior Associate is responsible for designing, administering, and optimizing enterprise collaboration platforms across Microsoft 365, including Exchange, SharePoint, OneDrive, and Teams. This role serves as a technical escalation point and drives platform standardization, governance, and operational excellence.

The Senior Associate partners closely with Security, Compliance, Identity, and Cloud Platform teams to ensure collaboration services are secure, compliant, and scalable by default.

Responsibilities Lead administration and optimization of Microsoft 365 collaboration services

Design and implement standards for:

Exchange Online and mail flow

SharePoint and OneDrive site governance

Teams architecture and lifecycle management

Manage and optimize Teams Services (TS) including calling, meetings, and integrations

Design and enforce governance, using AvePoint

Implement and manage content lifecycle, retention, and eDiscovery (CEA / EDD) controls in Purview

Perform advanced troubleshooting of:

Mail routing and delivery issues

Collaboration and sharing issues

Teams performance and reliability problems

Act as escalation point for complex incidents and lead root cause analysis

Support collaboration platform migrations and feature rollouts

Automate administrative and governance tasks where possible

Collaborate with Cloud Security on data protection and compliance controls

Mentor Associate-level Collaboration Engineers

Skills And Experience English level B2+

Technical Skills

Strong expertise in Microsoft 365 collaboration platforms

Deep experience with:

Exchange Online architecture

SharePoint Online and OneDrive governance

Microsoft Teams services

Strong understanding of:

Identity, access, and information protection

Data retention, archiving, eDiscovery, and compliance tooling

Experience with AvePoint or similar governance

PowerShell scripting and automation skills preferred

Professional Skills

Strong technical ownership and decision-making ability

Ability to lead complex troubleshooting efforts

Clear communication with technical and business stakeholders

Mentoring and knowledge-sharing mindset

Education / Professional Experience/ Qualifications

Bachelor’s degree in Computer Science, Information Technology, or related field

5–7 years of experience in collaboration or Microsoft 365 engineering roles

Microsoft certifications preferred:

Microsoft 365 Administrator

Teams or Security & Compliance certifications

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