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860 Hellmann Worldwide Logistics S.A.S

Bogotá / Global

IT Service Desk & Devices Support Specialist

Job Description

Hellmann Worldwide Logistics S.A.S in Bogotá invites you to join our Service Desk & Devices Support team. You will provide first and second level support for hardware and software, manage incidents via ITSM tools, and communicate proactively with end users to ensure satisfaction.

The role covers endpoint management, imaging and patching, device inventory, and collaboration with Network and Server teams to resolve complex issues while adhering to SLAs.

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