Client Ops Senior Analyst

Company description

This position is available in Costa Rica, Colombia and Peru.

Overview

We are looking for a Senior Client Operations Analyst to join our team and support the financial and operational management of client accounts within a dynamic media and advertising environment .

This role combines Finance, Client Operations, and Media , so we are looking for someone with a strong financial background who also has previous experience or working knowledge of the media / digital advertising industry .

The ideal candidate is analytical, highly organized, client-oriented, and comfortable managing multiple stakeholders, processes, and priorities in an international environment.

Responsibilities

What will you do?

Manage and coordinate financial and operational processes for client accounts.

Support billing, invoicing, payments, reconciliations, and financial reporting activities.

Work closely with Finance, Media, Operations, and Client teams to ensure accurate and timely execution of processes.

Act as a key point of contact for clients, managing inquiries, follow-ups, and operational requests.

Review financial information and identify discrepancies, risks, and opportunities for improvement.

Support processes related to media billing, media spend, campaign-related financial information, and client reporting .

Monitor deadlines, deliverables, and SLAs to ensure operational excellence.

Analyze large volumes of data and prepare reports using Excel.

Coordinate with multiple stakeholders across different markets and teams.

Identify process improvements and proactively propose solutions.

Ensure accuracy and quality across all financial and operational deliverables.

Qualifications

What are we looking for?

Bachelor's degree in Finance, Accounting, Business Administration, Economics, Marketing , or a related field.

3+ years of experience in Finance, Client Operations, Business Operations, Billing, or a related area.

Strong experience with billing, invoicing, reconciliations, payments, and financial reporting .

Previous experience working directly with clients and/or external stakeholders .

Previous experience or working knowledge of Media, Digital Marketing, Advertising, or Media Operations is required.

Basic understanding of concepts such as media campaigns, media spend, digital advertising, media billing, or campaign performance .

Intermediate-Advanced or Advanced Excel skills , including Pivot Tables, VLOOKUP/XLOOKUP, and data analysis.

Strong analytical and problem-solving skills.

Excellent communication and stakeholder management skills.

Ability to manage multiple priorities and work with high volumes of information.

English B2+ / Upper-Intermediate or higher.

Experience working with international clients or global teams is a plus.

What will make you stand out?

Experience in a media agency, advertising agency, digital marketing company, or media-related operations team .

Experience supporting media billing, campaign financials, media spend, or client financial reporting .

Knowledge of digital media platforms or tools such as Google Ads, Meta Ads, DV360, Campaign Manager, or other media platforms .

Experience managing a portfolio of clients or acting as a key client contact.

Strong ownership, attention to detail, and a proactive approach to problem-solving.

Ability to understand both the financial and business impact of operational decisions.

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