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Job Description

Production Support Analyst - Remote Work

At BairesDev®, we lead technology projects for over 15 years, delivering solutions to industry giants and startups alike. Our worldwide team of the industry's top 1% of tech talent works remotely and drives significant impact.

What You'll Do:

Ensure client requests are acknowledged and addressed promptly, maintaining a high level of responsiveness.

Support the implementation of new audit frameworks and best practices to improve process efficiency.

Conduct business audits to assess compliance, identify gaps, and recommend enhancements.

Interact with users, communicate obstacles, and keep them updated on request status.

Resolve simple and minor configuration issues.

What we are looking for:

2-3 years of experience in tech support or similar roles.

1+ year of experience in an administrative, operations, compliance, or process-related role.

1+ year of customer-facing experience with internal clients.

Advanced proficiency in English.

Benefits & Work Environment:

100% remote work (from anywhere).

Excellent compensation in USD or local currency.

Hardware and software setup for home work.

Flexible hours: create your own schedule.

Paid parental leave, vacations, and national holidays.

Innovative multicultural environment with collaboration across global top talent.

Mentorship, promotion, skill development, and diverse growth opportunities.

Seniority level

Entry level

Employment type

Full-time

Job function

Information Technology

Industries

IT Services and IT Consulting

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BairesDev

Production Support Analyst - Remote Work

Job Summary

Job Description

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BairesDev