Quality Assurance Engineer

Overview We are seeking an experienced QA Engineer to validate and test our comprehensive digital platform, including chat systems (WhatsApp and other messaging channels), back-office applications, API services, and third-party integrations. The ideal candidate will combine strong quality assurance expertise with business intelligence understanding and automation capabilities to ensure our entire technology stack meets both technical and business requirements.

Key Responsibilities Design and execute comprehensive test plans for multiple messaging platforms (WhatsApp, SMS, email, etc.)

Validate end-to-end workflows across chat systems, back-office applications, and API integrations

Perform functional, integration, and performance testing of the entire platform ecosystem

Test and validate third-party API integrations and data synchronization processes

Develop and maintain automated test scripts for continuous validation across all systems

Validate back-office administrative functions, user management, and reporting features

Collaborate with development teams to identify and resolve system-wide issues

Monitor platform performance metrics and generate comprehensive quality reports

Ensure compliance with industry standards and integration partner requirements

Required Technical Skills Testing & QA Expertise 3+ years of experience in software quality assurance and testing methodologies

Proficiency in manual and automated testing frameworks (Selenium, Cypress, or similar)

Experience with API testing tools (Postman, REST Assured, or equivalent)

Knowledge of web application testing, including back-office and administrative systems

Understanding of database testing and data validation across integrated systems

Experience with microservices and distributed system testing

Business Intelligence & Analytics Experience with data validation and business intelligence tools across multiple systems

Ability to analyze platform metrics, user engagement, and operational efficiency data

Understanding of KPIs relevant to integrated business platforms and customer communication

Knowledge of reporting tools (Power BI, Tableau, or similar) for comprehensive analytics

Experience validating data flows between systems and ensuring data integrity

Automation & Scripting Experience with CI/CD pipelines and automated testing integration

Knowledge of test automation frameworks and best practices

Ability to create automated validation scripts for chat workflows

Platform-Specific Knowledge Understanding of messaging platform APIs (WhatsApp Business, SMS gateways, email services)

Experience with back-office application testing and administrative workflow validation

Knowledge of third-party integration testing methodologies and API validation

Familiarity with CRM, ERP, and business management system integrations

Understanding of webhook management and real-time data synchronization testing

Experience with authentication systems, user roles, and permission validation

Preferred Qualifications Experience testing enterprise-level integrated platforms and ecosystems

Knowledge of cloud services testing (AWS, Azure, GCP) and infrastructure validation

Previous work with multi-channel communication platforms and back-office systems

Understanding of data privacy, security requirements, and compliance testing

Experience with performance testing of integrated systems under load

Certification in software testing (ISTQB or equivalent)

Soft Skills & Attributes Strong analytical and problem-solving abilities

Excellent communication skills for cross-functional collaboration

Detail-oriented approach to quality assurance processes

Adaptability to work with emerging technologies and evolving requirements

Proactive mindset for identifying potential issues before they impact users

Success Metrics Reduction in post-deployment defects across all platform components

Successful automation of repetitive validation processes for the entire ecosystem

Improved system reliability and integration stability

Enhanced user experience through comprehensive quality validation

Efficient identification and resolution of cross-system integration issues

Increased confidence in platform releases through thorough testing coverage

Note: This role is designed for a QA professional who wants to work with comprehensive business platforms, combining quality assurance, business intelligence, and modern technology integrations while ensuring our ecosystem delivers exceptional performance and user experiences.

Required Experience 3+ years of experience in software quality assurance and testing methodologies

Languages: Fluency in English and Spanish (written and spoken)

Seniority level Mid-Senior level

Employment type Full-time

Job function Engineering and Information Technology

Industries: Software Development

Note: Location and other job board boilerplate removed to focus on the job description content.

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