NOC Operations Engineer

Position: NOC Operations Engineer

Location: Cali

Work Modality On-site

Employment Type: Full-time

ABOUT THE ROLE

At Celerity, we are looking for a NOC Operations Engineer to monitor, troubleshoot, and manage network incidents, ensuring the availability and quality of our services.

KEY RESPONSIBILITIES

Monitor infrastructure, services, alarms, and network performance.

Troubleshoot incidents involving LAN, WAN, Internet, fiber optics, GPON/XGS-PON, and Wi-Fi.

Analyze connectivity issues, latency, packet loss, optical signal levels, and network performance.

Manage incidents and tickets according to established procedures and SLAs.

Escalate incidents and coordinate with Engineering, Field Operations, carriers, and vendors.

Document incidents, actions taken, and solutions implemented.

Support root cause analysis (RCA) and continuous improvement initiatives.

REQUIREMENTS

3+ years of experience in NOC, Network Operations, ISP, Telecommunications, or Network Support.

Strong knowledge of TCP/IP, IPv4/IPv6, VLANs, DHCP, DNS, NAT, Routing & Switching, SNMP, Syslog, and ICMP.

Hands-on experience with network troubleshooting and monitoring.

Knowledge of fiber optics, GPON/XGS-PON, OLT, ONT/ONU, and Wi-Fi.

Experience with ticketing systems and incident management.

Strong analytical and problem-solving skills.

Technical, technological, or professional degree/diploma in Telecommunications, Networking, Systems, IT, Electronics, or a related field.

NICE TO HAVE

Experience with Zabbix, Wireshark, ServiceNow, Grafana, SolarWinds, PRTG, Cisco, Cambium cnMaestro, or equivalent tools.

Knowledge of Python, PowerShell, APIs, or automation is a plus

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