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Undergrads

, , Colombia / Global

Operations Coordinator

Job Description

Undergrads is a profitable, fast-growing startup revolutionizing the moving industry. Our tech- driven marketplace connects college students with labor-only moving and event labor shifts. Rated #7 and #13 on the Fast50 list with 30,000+ moves completed, we’re scaling nationally.

The Role

Be the engine behind every move we complete. You’ll own the full coordination lifecycle— getting movers to accept jobs, managing schedules, communicating with customers, handling cancellations and escalations, and making sure nothing falls through the cracks.

What You’ll Do

Coordinate moves end-to‑end: from booking confirmation through completion

Get movers to accept jobs, confirm availability, and fill every shift

Track mover schedules, forecast coverage needs, and flag gaps early

Partner with Sales to align bookings with real‑time mover availability

Handle customer comms, cancellations, reschedules, and day‑of escalations

What We’re Looking For

Experience with fulfillment, booking, logistics, or coordination—ideally with the U.S.-based business

Near‑native English fluency with strong written and spoken communication

Organized and detail‑obsessed—you don’t drop balls

Comfortable with CRM, Google Workspace, Slack, and learning new tools quickly

Calm under pressure and able to work remotely with overlap in Eastern Time

Compensation

Competitive hourly rate (USD). Paid training. Details discussed during the interview process.

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