Intake & Scheduling Coordinator

We are seeking an organized and proactive Intake & Scheduling Coordinator to manage new client onboarding, caregiver scheduling, and day-to-day coordination for in-home care services.

This is primarily an administrative and operations role. Prior home care experience is not required. Candidates with experience in administration, customer service, HR, or scheduling are encouraged to apply.

Key Responsibilities Manage the intake process for new clients from initial contact through service start

Coordinate caregiver schedules, shift coverage, and new case assignments

Match caregivers with clients based on needs, availability, and scheduling requirements

Maintain regular communication with clients and caregivers

Resolve scheduling issues and coverage needs quickly

Assist with caregiver onboarding, documentation, and required paperwork

Support caregiver recruiting, screening, and interview coordination

Maintain accurate and up-to-date records in company systems

Monitor active cases and follow up on scheduling or service issues

Support general administrative and operational needs as required

Qualifications Experience in administration, customer service, HR, recruiting, scheduling, or a related role

Strong organizational and multitasking skills

Clear written and verbal communication

Strong problem-solving and follow-up skills

Comfortable working with Microsoft Office and general business software

Able to work independently and manage priorities without constant supervision

Experience with HHAeXchange, Smartsheet, Adobe, or similar systems is a plus

Home care or healthcare experience is a plus, but not required

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