E-commerce Virtual Assistant

Outsourcing Staffing Advantage is a Boutique Business Process Outsourcing (BPO) firm specializing in providing high-quality remote professionals to businesses across the United States. We are seeking organized, detail-oriented, and customer-focused E-commerce Virtual Assistants to join our talent pool. In this role, you will support online retailers by managing product listings, processing orders, maintaining inventory, assisting customers, and ensuring the smooth day-to-day operation of e-commerce stores across multiple online marketplaces.

Key Responsibilities

Create, update, and optimize product listings across e-commerce platforms

Process customer orders and monitor order fulfillment

Respond to customer inquiries via email, chat, or marketplace messaging systems

Maintain accurate inventory levels and update product availability

Conduct product and competitor research to identify new opportunities

Process returns, exchanges, refunds, and customer claims

Generate sales, inventory, and performance reports

Monitor product pricing and marketplace compliance

Coordinate with suppliers, fulfillment centers, and internal teams as needed

Ensure accurate product information, images, and descriptions are maintained across all platforms

Requirements

2+ years of experience in e-commerce, marketplace management, or a related role

Experience working with platforms such as Shopify, Amazon Seller Central, Walmart Marketplace, Etsy, eBay, or similar

Customer service experience with strong problem-solving skills

Proficiency with Microsoft Excel or Google Sheets

Strong attention to detail and organizational skills

Excellent written and verbal English communication skills

Ability to manage multiple priorities in a fast-paced remote environment

Reliable internet connection and a dedicated home office setup

English proficiency at a C1 level or higher (written and verbal) with a slight to neutral accent

Availability to work during Eastern Time (ET) business hours

Preferred Qualifications

Experience with inventory management software such as Cin7, Zoho Inventory, Fishbowl, or similar

Experience with product research tools such as Helium 10, Jungle Scout, Keepa, or similar

Familiarity with listing optimization and basic SEO for e-commerce marketplaces

Experience managing multiple online stores simultaneously

Knowledge of order fulfillment processes, shipping platforms, and logistics

Experience supporting U.S.-based e-commerce businesses

Associate\'s or bachelor\'s degree in business administration, Marketing, E-commerce, or a related field (preferred but not required)

Familiarity with AI productivity tools such as ChatGPT, Claude, or Microsoft Copilot to improve workflow efficiency

Benefits

Opportunity to work on diverse and exciting projects

Supportive and collaborative work environment

Weekly payments

Weekends off

Growth opportunities

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